Depending on the edition, Legends Pinball 4KP (Standard Edition) will have up to 18 built in games, all in Legends
4K Format.

A: Yes, players will have the ability to purchase AtGames tables ported to and published in Legends 4K Format from on-device purchase and the AtGames E-Store.

A: Yes, Legends CE-4K will a have payment gateway and API to implement in-game on-device buying from AtGames E-Store and to redeem and install them one-click on the Legends 4K devices.

A: Over 160 AtGames original tables will be published in Legends 4K Format and sold separately. Only the Legends 4K Platform devices will be compatible to Legends 4K tables. The device-sharing of the Legends 4K tables will be among the Legends 4KP devices.

A: Yes, the Legends 4K Format version pinball packs for Taito, Natural History, Dr. Seuss, Gottlieb and Zaccaria will be available for purchase on the Legends 4K machine as well as on the AtGames E-Store. All Legends 4K Format pinball packs will play at the spec of 4K playfield at 60fps, HD backglass, and HD DMD.

A: New Legends 4K titles are only available for the Legends 4K devices and will not work on the Legends HD devices.

A: Product size (approximate): 66 (H) x 43 (L) x 23 (W) inches; the height of the playfield from ground: 35". Weight: 129.2 lbs.

A: Three displays on Legends Pinball 4KP (Standard Edition): 4K playfield at 60fps, HD backglass, and HD DMD. New Legends 4K tables available for purchase from the on-device AppStoreX™ or from the AtGames E-Store will be all in Legends 4K Format.

A: Yes, they will all follow our Legends 4K Format to support 4K playfield at 60fps, HD backglass, HD DMD, and the upcoming AtGames’ Surround Sound Feedback (SSF) Kit accessory.

A: Yes, to all of the above. And the SSF Kit will support OTG too.

Yes

A: The Legends 4K devices will only have Legends CE-4K UI.

A: Yes, if updates are developed in the future, they will be available to be downloaded and installed onto your Legends 4KP machine.

A: No, it will not.

A: Users will be able to receive updates via internet.

A: Yes, you will need to update firmware. It is not a recommendation, but a requirement to update to the latest firmware to ensure the user experience is optimal for gameplay as well as to make use of any new features that may be developed.

A: Please visit our E-Store at www.atgames.us for the latest details.

A: No, there is no limit, and you may preorder more than one unit.

A: Not at launch.

A: Not at this time. We will continue to work with our distribution partners outside the U.S.A. to bring additional opportunities to our worldwide customers.

A: Legends Pinball 4KP (Standard Edition) comes with a one (1) year LegendsCare™ standard warranty from AtGames, with the option to purchase a two (2) year and three (3) year extended warranty program.

A: The Legends Pinball 4KP (Standard Edition) will be packaged and shipped in 2 boxes:

• Box 1: 83.4 lbs.

• Box 2: 45.8 lbs.

A: AtGames Customer Service will provide end to end customer support. You can reach our Customer Support team through the following contact form: https://www.atgames.net/arcades/contact/

A: The new product line is called FX Legends 4K Collector's Edition Pinball (CEP).

A: Product size (approximate): 43.3" (L) x 22.9" (W) x 66.2" (H) inches; the height of the playfield from ground: 35". Weight: 129.2 lbs.

A: The first FX Legends 4K Collector's Edition Pinball (CEP) machines are planned to be released in Q4, 2023. Preorder customers will receive it at home first. AtGames and Zen Studios plan to release 15 exclusive FX Legends 4K Collector’s Edition Pinball (CEP) SKUs from 2023 – 2025.

A: 15 tables will be included. Players will also have the ability to purchase Zen Studios’ and AtGames pinball tables in Legends 4K Format via on-device purchase, or from the AtGames E-Store.

A: Yes, as additional tables are released, they will be available for purchase to add to your digital 4K pinball table collection.

A: The specifications for the three displays on the FX Legends 4K Collector’s Edition Pinball (CEP) are: 4K/60Hz Playfield, HD Backglass, and HD DMD.

A: Yes, to all of the above.

A: Yes, if updates are developed in the future, they will be available to be downloaded and installed onto your FX Legends 4K Collector’s Edition Pinball (CEP) machine.

A: No, it will not.

A: Users will be able to receive updates via the internet.

A: Yes, you will need to update firmware. It is not a recommendation, but a requirement to update to the latest firmware to ensure the user experience is optimal for gameplay, as well as to make use of any new features that may be developed.

A: Yes, these are native version ports and will take advantage of the FX Legends 4K Collector's Edition Pinball (CEP) features for user experience. This is similar to Xbox vs Steam vs PlayStation versions of games that are sold separately as well.

A: Zen titles are only compatible with the Legends 4K devices and will not work AtGames Legends HD Devices.

A: Yes, AtGames will be releasing additional Legends 4K pinball packs, including 4K ports of our popular Taito, Natural History, Dr. Seuss, Gottlieb, and Zaccaria table packs. They will be available for purchase on the Legends 4K machine as well as on the AtGames E-Store.

A: All Legends 4K high scores will only be posted on the new AtGames dedicated Legends 4K Leaderboards website.

A: No, however AtGames will be hosting tournaments for Legends 4K and Zen Studios pinball tables, so stay tuned. For more details on the upcoming tournaments and events, please follow us on our social media channels here: https://linktr.ee/atgames_gaming.

A: Yes, the Legends 4K Format version pinball packs for Taito, Natural History, Dr. Seuss, Gottlieb and Zaccaria will be available for purchase on the Legends 4K machine as well as on the AtGames E-Store. All Legends 4K Format pinball packs will play at the spec of 4K playfield at 60fps, HD backglass, and HD DMD.

A: The Legends 4K devices will only be compatible with the Legends CE-4K UI.

A: The first FX Legends 4K Collector's Edition Pinball (CEP) machines are planned to be released in Q4, 2023. Preorder customers will receive it at home first. AtGames and Zen Studios plan to release 15 exclusive FX Legends 4K Collector’s Edition Pinball (CEP) SKUs from 2023 – 2025.

A: Latest pricing details will be listed on the AtGames E-Store at www.atgames.us once they become available.

A: Latest preorder details will be listed on AtGames E-Store at www.atgames.us once they become available.

A: Yes, 5,000 units per SKU.

A: Latest details will be listed on AtGames E-Store at www.atgames.us once they become available. For additional information on general shipping details, please follow us on our social media channels here:

https://linktr.ee/atgames_gaming.

A: Not at launch.

A: Not at this time. We will continue to work with our distribution partners outside the U.S.A. to bring additional opportunities to our worldwide customers.

A: FX Legends 4K Collector’s Edition Pinball (CEP) comes with a one (1) year LegendsCare™ Standard Warranty from AtGames, with the option to purchase a two (2) year or three (3) year extended warranty program.

A: The FX Legends 4K Collector’s Edition Pinball (CEP) will be packaged and shipped in 2 boxes:

• Box 1: 83.4 lbs.

• Box 2: 45.8 lbs.

A: AtGames Customer Service will provide end to end customer support. You can reach our Customer Support team through the following contact form: https://www.atgames.net/arcades/contact/

A: The Legends Pinball 4KP will ship via FedEx in two separate boxes. You will receive a tracking number for each box, which may be shipped separately.This could lead to the individual boxes arriving on different days.

A: Typically, your package should arrive within 7-10 business days after the Legends Pinball 4KP has been shipped. Please note that shipments are picked up in bulk by the shipping carrier. In some cases delivery may occur sooner. If it takes longer, please reach out to support athttps://atgames.net/contact/ or if for any reason this method is unavailable, send an email to support@atgames.net. Your tracking information is sent to the email address that was used to make the purchase. For example, many customers use PayPal to make purchases in the AtGames E-Store. If that email address is different from the email address you use for your Legends Account, you may be looking in the wrong place. You need to check the email account used to make the purchase for your tracking information. Additionally, please make sure to check your spam/junk folder as well

A: We understand that you might not always be available at the scheduled time for delivery. In case you need to modify your delivery after it has been shipped, you should immediately reach out to the shipping carrier (https://www.fedex.com/) for further support and assistance.

A: We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you. To request the invoice, please reach out to support with your order number at https://atgames.net/contact/ or if for any reason this method is unavailable, send an email to support@atgames.net.

A: If you have placed an order and you want to check its status, you can view this

from your AtGames E-Store account.
Step 1 - Go to the AtGames E-Store

Step 2 - Go to My Orders (under the Account icon)

Step 3 - Click on the order you want to track.

Step 4 - If your Legends Pinball 4KP has shipped, you will see the tracking number listed. You can also check the status of your order on your phone by clicking the “Enable updates via SMS” button.

Make sure the listed phone number is valid (if not, you can edit it by clicking on the edit icon next to the field). The updates on your orders will be messaged to you on your phone.

A: Please note that shipments are picked up in bulk by the shipping carrier. Tracking information may not be updated for several days, as the device/unit will be picked up, transported to a central shipping hub, and then unloaded, scanned, and directed to the destination facility and final shipping location. This can result in receiving a tracking number up to 96 hours before you may see the tracking information indicating that the item is in transit. Additionally, this process is that of the carrier, not AtGames, and cannot be altered or diverted from our end. Any and all inquiries related to the tracking and progress of your shipment should be directed to the carrier at (https://www.fedex.com/)

A: If you receive your product(s) and there is obvious damage your first step should always be to reach out to FedEx (https://www.fedex.com/) for further guidance and then notify AtGames via a support ticket at https://atgames.net/contact/ or, if for any reason this method is unavailable send an email to support@atgames.net. You will want to make sure to include the following information.

Your order number

Photos of your tracking label(s)

Photos of the damaged package(s)

Reference number or claim number from FedEx.

Do not open the item(s) unless instructed to do so by a customer service representative.

A: If you receive your product(s) and upon unboxing the item(s) you find that there is damage, your first step should always be to reach out to contact AtGames via support ticket at https://atgames.net/contact/ or if for any reason this method is unavailable send an email to support@atgames.net. You will want to make sure to include the following information.

Your order number

Photos of your tracking label(s)

Photos of the damaged

Please Note: Do NOT throw away your packaging materials

A: It is not recommended. It is important to retain all packaging materials for the entirety of your warranty period so that in the event you have an issue and need to make a return, you have packaging to do so. AtGames will provide you with a return label to replace the original shipping label. If, for any reason, the packaging is disposed of, please be aware that additional fees may be applied if a package box is needed.

A: You can contact us through the following contact form: https://atgames.net/contact/ or if for any reason this method is unavailable, send an email to support@atgames.net.

Please Note: Standard warranty and support services are valid with receipt from an authorized retailer. Purchases through third-party sellers and resellers do not fall under the standard warranty and support program. For warranty support, please contact the third-party seller, or reseller, where you purchased the product.

Yes, anyone who has reported shipping damage prior to March 5, 2024 and has been offered a full replacement for Box 1 or Box 2 is eligible for the LegendsCare™ one-year extension. Whether you decided to keep your device and accept compensation or opted for a replacement and underwent the exchange process, we appreciate your cooperation and this is a token of our gratitude.

Yes, the one-year LegendsCare™ extension will automatically begin as soon as the current LegendsCare™ coverage, which was included with your machine at purchase, concludes.

To be eligible for this offer, a support ticket for any shipping damage must have been submitted prior to March 5, 2024. Unfortunately, if you did not submit a ticket before this date, you will not qualify for the LegendsCare™ extension.

Currently, we’re not offering extra coverage for past shipping damage incidents beyond the  Legends 4K™ line. Should there be any changes or updates to coverage in the future, we will be sure to inform our customers.